Principal
Steven V. Raso, Principal and CEO
Steve has been intimately involved in the long-term care industry for close to 30 years, having started his career in the space shortly after graduation. With a deep passion for serving those in need, Steve has made it his mission to ensure best outcomes for any in his care, through personal, extensive daily involvement with all facets of operations, including systems and services design, planning, budgeting, purchasing, implementation, delivery, reimbursement, finance, and acquisitions. In 2006 this culminated in his purchase of Landmark, and continues today with his ongoing responsibility there for corporate direction, financial systems oversight, and operational growth of the organization.
In his previous roles as Officer and SVP of Operations, and immediately prior as SVP of Reimbursement and Finance, for Harborside Healthcare, a foundational experience, Steve's responsibilities were to find, assets, and integrate new opportunities, which consequently helped the organization grow from 5 to 51 communities across 9 states. Along with his direct managerial oversight for all company-wide operations, including 6 interdisciplinary regional teams, Steve's accomplishments also include co-developing two highly successful ancillary entities, Theracor Rehabilitative Service, with over 100 affiliated and non-affiliated therapy contracts, and Ready-nurse, an ongoing independent staffing and recruitment practice owned by Career Staff. The ultimate result for shaping the success of Harborside was a public listing on the New York Stock Exchange (HBR ticker symbol), and thereafter a sale to Sun Healthcare/Sabra Health Care REIT (SBRA ticker symbol). Prior to his roles with Harborside, Steve also served as VP of Operations for Healthbridge Management.
Combining hands-on operations and finance experience with a highly personal level of service, Steve has consistently proven that providing the highest quality care, as independently verified by governing agencies, does not have to come at the expense of a healthy and sustainable business. Steve's turnaround management expertise further exemplifies this point, having shown by careful drafting, coordination, and guidance, to affect the restructuring, repositioning, and redevelopment of distressed operations, a viable long-term entity can be built, which has been realized for Landmark and its third-party clients under his leadership.
Steve is more eager than ever to continue sharing what he has learned over almost 3 decades, for the benefit of others, and further growing the Landmark business with his award-winning team. Holding a Bachelor of Science in Finance and Associates in Management from Bentley University, along with tremendous hands-on care giving experience, the future is even more exciting than the past.
Senior Management
Stephen Duarte, Vice President of Finance and Chief Financial Officer
Stephen Duarte joined Landmark in December 2011 as the Corporate Controller and was promoted to VP of Finance/CFO in June 2013. He has been instrumental in building, developing and training the current accounting and finance team. During his time with Landmark, he has improved the internal and external financial reporting of the Company, provided much needed Treasury oversight including the development of cash management tools, improved existing internal controls as well as overall financial oversight. Stephen brings to Landmark 25 plus years of accounting, finance, reporting and operations experience in the healthcare industry. He has worked in various financial roles for both Public and Private Companies such as for Chartwell Diversified Services, Med Diversified Services, Mariner Post-Acute Network and Prism Health Group. Most recently before joining the Landmark team, he served as Corporate Controller for Chartwell with direct financial oversight of their various business segments. Stephen holds a Bachelor of Science in Accounting and is a Certified Public Accountant.
Dennis G. Dineen, Director of Clinical Operations
Dennis Dineen is Landmark Management Solutions Director of Clinical Operations, Education and Quality. Dennis is directly responsible for all Landmark center clinical operations, survey prep, joint commission accreditation management, five star performance platforms, orientation systems, and compliance plan. He is in charge of the clinical educational platform, mock surveys, clinical programming development and clinical training system as well as all quality improvement and clinical compliance systems. Dennis is also directly responsible for designing, implementing and rolling out Landmark progression with Point Click Care (PCC) electronic medical record health management platform.
For our Consulting division, Dennis ensures that processes and care delivery models are effective and efficient. Dennis has expert knowledge with PCC long term care implementation as well as improving DPH survey results with consistent oversight, education and MOCK Survey preparation. Dennis also offers a complete line of clinical programming services and products designed to increase clinical operations efficiency, productivity and expertise including a wide array of orientation, education and training opportunities.
Dennis is a MSN/ RN and was previously the Director of Clinical Operations for National HealthCare Associates prior to joining Landmark Management Solutions were his primary role was PCC integration specialist for the entire organization. This oversight included clinical and electronic programming, policy and procedure development, Electronic Health Record implementation. Prior to his position with National HealthCare, Dennis was the Vice President of Clinical Operations for SunBridge Healthcare where he had Clinical oversight of over one hundred nursing facilities across several states in the North East and Central Divisions. Dennis also worked with Genesis HealthCare where he was the Director of Clinical Operations for their MA, NH, ME and VT centers. Dennis also has significant experience working in the mental health and substance abuse area as a nurse manager and ultimately Director of Nursing. Dennis has acute nursing care experience from Monadnock Community Hospital in Peterborough, NH where he was the nurse manager for both the Senior Mental Health Center and Adult-Pediatric Medical Surgical Unit. Dennis is licensed as a Registered Nurse in Massachusetts and Maine. Dennis holds a Bachelor’s Degree in Nursing from Rivier College in Nashua, NH and a Master’s Degree in Nursing Administration from Norwich University in Northfield, VT.
Melanie Henrich, OTR/L, CSPHP, Director of Rehabilitation Services
Bringing 17 years of experience with her, Melanie Henrich, OTR/L, has returned to the Landmark team as the Corporate Director of Therapy. She had left Landmark in 2014, only to afford time at home with her two children. Melanie began her career as an OT at Encompass Health (Formerly Braintree Rehabilitation Hospital), after receiving her Bachelors of Science in Occupational Therapy, with a Minor Concentration in Psychology. After gaining a great understanding of acute rehab, Melanie entered the LTC industry in 2004; and worked for Life Care and then TRM. This allowed her to experience in-house rehab, and contract rehab models. In 2010, Melanie began her journey in management by joining the Landview Therapy team as a Director of Rehab for a local contract. Melanie later transitioned into the position of the Corporate Director. During her time with Landview, she played a vital role in the startup and oversight of multi-site in-house therapy, contract therapy, and management contracts. Melanie was a lead in transitioning multiple management contracts from contract therapy modeling to in-house rehab; and was responsible for the implementation, and training of staff at all sites in therapy EMR, using two different therapy software programs. During her time apart from Landmark, Melanie experienced home health, while employed by Encompass Health as a Community Care Program Manager; and then gained sales and marketing experience a Division Sales Manager. With a passion for LTC Melanie has rejoined the Landmark team, and intends on utilizing her strong clinical, sales and managerial experience to support all of the Landmark teams in identifying the most efficacious and efficient models of therapy, to provide the highest quality of therapy for our patients, and for the long term success of our company.
Erin Lyle, Director of Accounts Receivable
Erin Lyle joined Landmark in 2014 as the Corporate Director of Accounts Receivable. She brings to Landmark 13+ years of long term care experience with extensive knowledge in all aspects of Medicare, Medicaid and Managed Care billing. Prior to coming to Landmark, Erin has worked for several Public and Private Companies well known in long term care field. Most recently, Erin served as the Regional Director of Accounts Receivable whereby she significantly reduced days in sales (DSO) through implementation of system processes and improved collection efforts. Prior to that role, Erin served as a Regional Manager of Field Accounting were she oversaw both Accounts Receivable and all other Business Office functions including Payroll and Accounts Payable for 15 centers. Erin’s team player approach and knowledge of the industry has resulted in a continued track record of improved cash collections and DSO even across her most challenging troubled Centers. Erin has consistently proven her ability to effectively rebuild center business office teams and provide ongoing training and support to ensure continued billing compliance and accounts receivable long term success.
Angela Penny, Director of Marketing
Angela Penny is a Certified Occupational Therapist Assistant and holds an Associate in Science degree from Becker College (1997). Angela graduated with Honors and won awards such as Most Outstanding English Student. Angela brings 17 years of experience in healthcare and marketing to Landmark Management Solutions. Angela worked for a diverse range of organizations, including a Visiting Nurse Agency, Medical Equipment Sales/Education and a Level IV Rest Home. Her background includes ten years with Holy Trinity Nursing & Rehab Center; an Orthodox faith-based mission driven organization with a continuum of care. She has strong ties within the Worcester, Boston and Cape Cod communities. Angela is innovative and creative with a proven track record in marketing from conception to launch while driving brand growth and improving business base. Her expertise in identifying trends, developing strategies and implementing programs to meet market needs has resulted in an improved overall census. She is known for building strong referral source relationships and excellent negotiating skills. Angela has worked directly with many different managed care organizations in contract management and program advancement directives. Angela has extensive knowledge working with a continuum of care. Angela is responsible for identifying opportunities within the market and developing plans for company growth and success.
Kelly Westbrooks, RN, RAC-CT, RAC-CTA, Corporate Director of Clinical Reimbursement
Kelly has worked in long-term care for 37 years in many capacities; as a staff nurse, unit manager, shift supervisor and Director of Nursing. Kelly has worked in clinical reimbursement for 25 years both as a facility MDSC/MMQ nurse as well as regional and director roles. Before coming to Landmark Kelly worked at Advocate healthcare as Director of Clinical Reimbursement; overseeing and completing both PPS and OBRA resident assessment completion, case management as well as MMQ completion, facilitated weekly utilization review meetings, developed, and implemented care planning policies and incorporated all standards for DPH survey requirements as well as implementing the new ICD 10 coding transition. Kelly transitioned Advocate from RUGS-IV payment model to the current PDPM model. Prior to Advocate healthcare Kelly was a regional clinical reimbursement specialist with Next Step Healthcare, covering 12 SNF’s for all reimbursement, including education and policy development, oversight, and completion of PPS and OBRA resident assessments as well as MMQ completion and management. Kelly graduated as LPN in 1984 and graduated from Quincy College in 1992 with an associate degree in Nursing. Kelly is a certified Resident Assessment Coordinator- Advanced Medicare specialist through AANAC (now AAPACN).
Katherine Cao, Director of Corporate Human Resources
Katey Cao joined Landmark in January 2020 as the Corporate Director of Human Resources. With her, Katey brings over 20+ years of human resources experience. Prior to her arrival to Landmark, she was the Manager of Employee Relations for a large human services provider in the Commonwealth. Additionally, Katey was a Licensed Nursing Home Administrator in both Illinois and Massachusetts. She served as an Administrator and Assisted Administrator in skilled nursing, sub-acute, rehabilitation, and an assisted living environment.In her role, Katey will support the Human Resources and Payroll team efforts in providing policy and procedure administration, promoting recruitment and retention, ensuring strong benefit opportunities and administration, and promoting positive employee engagement.
Donna Babineau Corporate Manager of Clinical Education
Donna is responsible for the advancement of nursing development and professional practice to achieve overall clinical excellence. Developing, implementing, and evaluating clinical education programs that support chronic disease management. Ensuring that education is supported by the latest evidence-based practice and nursing orientation and preceptorship are embedded in the culture of each center.
Donna has held many positions throughout her 39-year career including, Director of Nursing Practice and Education for MA, ME, VT, and NH, Director of Population Health for New England, GA, FL, and AL. Director of Clinical Operations for MA, ME, and VT, and Director of Nursing Services with Genesis Healthcare. In addition she was the New England Wound Specialist for 15 years.
Donna holds a Master of Science Degree in Gerontology from the University of Massachusetts in Boston, a Bachelor of Science Degree from Granite State College, and an Associate Degree in Nursing from Excelsior College in Albany New York. She is a Credentialed Professional Gerontologist with the National Association of Gerontologists (CPG) and is Wound Care Certified (WCC.)