Principal
Steven V. Raso, Principal and CEO
Steve has been intimately involved in the long-term care industry for close to 30 years, having started his career in the space shortly after graduation. With a deep passion for serving those in need, Steve has made it his mission to ensure best outcomes for any in his care, through personal, extensive daily involvement with all facets of operations, including systems and services design, planning, budgeting, purchasing, implementation, delivery, reimbursement, finance, and acquisitions. In 2006 this culminated in his purchase of Landmark, and continues today with his ongoing responsibility there for corporate direction, financial systems oversight, and operational growth of the organization.
In his previous roles as Officer and SVP of Operations, and immediately prior as SVP of Reimbursement and Finance, for Harborside Healthcare, a foundational experience, Steve's responsibilities were to find, assets, and integrate new opportunities, which consequently helped the organization grow from 5 to 51 communities across 9 states. Along with his direct managerial oversight for all company-wide operations, including 6 interdisciplinary regional teams, Steve's accomplishments also include co-developing two highly successful ancillary entities, Theracor Rehabilitative Service, with over 100 affiliated and non-affiliated therapy contracts, and Ready-nurse, an ongoing independent staffing and recruitment practice owned by Career Staff. The ultimate result for shaping the success of Harborside was a public listing on the New York Stock Exchange (HBR ticker symbol), and thereafter a sale to Sun Healthcare/Sabra Health Care REIT (SBRA ticker symbol). Prior to his roles with Harborside, Steve also served as VP of Operations for Healthbridge Management.
Combining hands-on operations and finance experience with a highly personal level of service, Steve has consistently proven that providing the highest quality care, as independently verified by governing agencies, does not have to come at the expense of a healthy and sustainable business. Steve's turnaround management expertise further exemplifies this point, having shown by careful drafting, coordination, and guidance, to affect the restructuring, repositioning, and redevelopment of distressed operations, a viable long-term entity can be built, which has been realized for Landmark and its third-party clients under his leadership.
Steve is more eager than ever to continue sharing what he has learned over almost 3 decades, for the benefit of others, and further growing the Landmark business with his award-winning team. Holding a Bachelor of Science in Finance and Associates in Management from Bentley University, along with tremendous hands-on care giving experience, the future is even more exciting than the past.
Senior Management
Stephen Duarte, Vice President of Finance and Chief Financial Officer
Stephen Duarte joined Landmark in December 2011 as the Corporate Controller and was promoted to VP of Finance/CFO in June 2013. He has been instrumental in building, developing and training the current accounting and finance team. During his time with Landmark, he has improved the internal and external financial reporting of the Company, provided much needed Treasury oversight including the development of cash management tools, improved existing internal controls as well as overall financial oversight. Stephen brings to Landmark 25 plus years of accounting, finance, reporting and operations experience in the healthcare industry. He has worked in various financial roles for both Public and Private Companies such as for Chartwell Diversified Services, Med Diversified Services, Mariner Post-Acute Network and Prism Health Group. Most recently before joining the Landmark team, he served as Corporate Controller for Chartwell with direct financial oversight of their various business segments. Stephen holds a Bachelor of Science in Accounting and is a Certified Public Accountant.
Katie Celeste, Corporate Director of Clinical Operations and Quality
Katie is a healthcare operations leader with 25 years of experience enhancing quality, safety, and resident outcomes across skilled nursing and post-acute care settings. She currently serves as Corporate Director of Clinical Operations and Quality at Landmark Management Solutions, where she guides multi-site clinical teams, advances quality initiatives, and strengthens regulatory readiness. Previously, she held senior leadership roles, including Senior Executive Director at the Neville Center at Fresh Pond, and Senior Licensed Nursing Home Administrator at Saint Francis Rehabilitation and Nursing Center. A registered nurse by training, Katie pairs frontline clinical expertise with executive oversight to drive measurable performance improvements and build resilient, people-first care cultures. Based in Worcester, Massachusetts, she holds a B.S. from Worcester State College and an RN credential from QCC.
Melanie Henrich, OTR/L, CSPHP, Director of Rehabilitation Services
Bringing 17 years of experience with her, Melanie Henrich, OTR/L, has returned to the Landmark team as the Corporate Director of Therapy. She had left Landmark in 2014, only to afford time at home with her two children. Melanie began her career as an OT at Encompass Health (Formerly Braintree Rehabilitation Hospital), after receiving her Bachelors of Science in Occupational Therapy, with a Minor Concentration in Psychology. After gaining a great understanding of acute rehab, Melanie entered the LTC industry in 2004; and worked for Life Care and then TRM. This allowed her to experience in-house rehab, and contract rehab models. In 2010, Melanie began her journey in management by joining the Landview Therapy team as a Director of Rehab for a local contract. Melanie later transitioned into the position of the Corporate Director. During her time with Landview, she played a vital role in the startup and oversight of multi-site in-house therapy, contract therapy, and management contracts. Melanie was a lead in transitioning multiple management contracts from contract therapy modeling to in-house rehab; and was responsible for the implementation, and training of staff at all sites in therapy EMR, using two different therapy software programs. During her time apart from Landmark, Melanie experienced home health, while employed by Encompass Health as a Community Care Program Manager; and then gained sales and marketing experience a Division Sales Manager. With a passion for LTC Melanie has rejoined the Landmark team, and intends on utilizing her strong clinical, sales and managerial experience to support all of the Landmark teams in identifying the most efficacious and efficient models of therapy, to provide the highest quality of therapy for our patients, and for the long term success of our company.
Erin Lyle, Director of Accounts Receivable
Erin Lyle joined Landmark in 2014 as the Corporate Director of Accounts Receivable. She brings to Landmark 13+ years of long term care experience with extensive knowledge in all aspects of Medicare, Medicaid and Managed Care billing. Prior to coming to Landmark, Erin has worked for several Public and Private Companies well known in long term care field. Most recently, Erin served as the Regional Director of Accounts Receivable whereby she significantly reduced days in sales (DSO) through implementation of system processes and improved collection efforts. Prior to that role, Erin served as a Regional Manager of Field Accounting were she oversaw both Accounts Receivable and all other Business Office functions including Payroll and Accounts Payable for 15 centers. Erin’s team player approach and knowledge of the industry has resulted in a continued track record of improved cash collections and DSO even across her most challenging troubled Centers. Erin has consistently proven her ability to effectively rebuild center business office teams and provide ongoing training and support to ensure continued billing compliance and accounts receivable long term success.
Angela Penny, Corporate Director of Marketing and Admissions
With over 25 years of experience in the skilled nursing facility (SNF) industry, Angela serves as the Corporate Director of Marketing and Admissions for Landmark Management Solutions. She leads business development, strategic marketing, and census growth initiatives across five skilled nursing facilities and an adult day health program in Massachusetts.
Angela specializes in building strong referral relationships, developing center-specific marketing strategies, and launching clinical programs that enhance marketability and improve patient outcomes. She has led the successful creation and implementation of in-house dialysis services, including the design of warm, resident-focused dialysis dens, provider onboarding, marketing campaigns, and hospital outreach.
Known for her deep operational insight, Angela understands the challenges SNFs face—from admissions and payer mix to external partnerships and regulatory demands. Her approach combines strategic planning with hands-on execution to drive census growth, enhance visibility, and position Landmark centers as preferred post-acute providers in highly competitive markets.
Kelly Westbrooks, RN, RAC-CT, RAC-CTA, Corporate Director of Clinical Reimbursement
Kelly has worked in long-term care for 37 years in many capacities; as a staff nurse, unit manager, shift supervisor and Director of Nursing. Kelly has worked in clinical reimbursement for 25 years both as a facility MDSC/MMQ nurse as well as regional and director roles. Before coming to Landmark Kelly worked at Advocate healthcare as Director of Clinical Reimbursement; overseeing and completing both PPS and OBRA resident assessment completion, case management as well as MMQ completion, facilitated weekly utilization review meetings, developed, and implemented care planning policies and incorporated all standards for DPH survey requirements as well as implementing the new ICD 10 coding transition. Kelly transitioned Advocate from RUGS-IV payment model to the current PDPM model. Prior to Advocate healthcare Kelly was a regional clinical reimbursement specialist with Next Step Healthcare, covering 12 SNF’s for all reimbursement, including education and policy development, oversight, and completion of PPS and OBRA resident assessments as well as MMQ completion and management. Kelly graduated as LPN in 1984 and graduated from Quincy College in 1992 with an associate degree in Nursing. Kelly is a certified Resident Assessment Coordinator- Advanced Medicare specialist through AANAC (now AAPACN).
Katherine Cao, Director of Corporate Human Resources
Katey Cao joined Landmark in January 2020 as the Corporate Director of Human Resources. With her, Katey brings over 20+ years of human resources experience. Prior to her arrival to Landmark, she was the Manager of Employee Relations for a large human services provider in the Commonwealth. Additionally, Katey was a Licensed Nursing Home Administrator in both Illinois and Massachusetts. She served as an Administrator and Assisted Administrator in skilled nursing, sub-acute, rehabilitation, and an assisted living environment.In her role, Katey will support the Human Resources and Payroll team efforts in providing policy and procedure administration, promoting recruitment and retention, ensuring strong benefit opportunities and administration, and promoting positive employee engagement.
Donna Babineau Corporate Manager of Clinical Education
Donna is responsible for the advancement of nursing development and professional practice to achieve overall clinical excellence. Developing, implementing, and evaluating clinical education programs that support chronic disease management. Ensuring that education is supported by the latest evidence-based practice and nursing orientation and preceptorship are embedded in the culture of each center.
Donna has held many positions throughout her 39-year career including, Director of Nursing Practice and Education for MA, ME, VT, and NH, Director of Population Health for New England, GA, FL, and AL. Director of Clinical Operations for MA, ME, and VT, and Director of Nursing Services with Genesis Healthcare. In addition she was the New England Wound Specialist for 15 years.
Donna holds a Master of Science Degree in Gerontology from the University of Massachusetts in Boston, a Bachelor of Science Degree from Granite State College, and an Associate Degree in Nursing from Excelsior College in Albany New York. She is a Credentialed Professional Gerontologist with the National Association of Gerontologists (CPG) and is Wound Care Certified (WCC.)